Service Design

IS3D’s team of service industry specialist will provide a unique solution for your organisations specific customer service requirements, creating inflight product designs and delivery systems that will redefine your guest service experience.

Our menu design solutions team of qualified chefs have been personally selected from diverse areas of the food industry such as five star hotels, restaurants, global events management and international catering centres. Each and every member has had a minimum of five years inflight delivery experience combined with airline administration and product design.

Through our creative excellence we have achieved for our clients seven times “world’s best inflight catering” for our modern contemporary designs.

Our inflight service delivery design team brings together creative excellence combined with years of inflight delivery experience and management, procedure writing and cabin service training to ensure that the solutions created for your organisation are consistently deliverable by your service staff. A key driver in our solution systems is the partnership and ownership of the design solution by your staff.

Cabin Crew

We will provide unique solutions for your organisation’s cabin crew profile by creating product designs and inflight delivery systems tailored to meet the requirements of your marketing strategy that will reposition your customer’s inflight service experience..Our award winning team will design a solution to achieve a new level of inflight service standard whilst providing cost management.

IS3D offers the following Cabin Crew Solutions, tailored to your airlines’ requirements:

  • Cabin Crew Recruitment
  • Service design options for First, Business, Economy and One Class, specific to your budget, cultural and operational environments
  • Service Standards and Procedures Manuals
  • Cabin Crew Training, Documentation & Train the Trainer
  • Onboard Service Quality Assurance
  • New Service implementation
  • Cabin Crew performance management
  • onboard chef concept
  • Sky Nanny concept